Q: There is no shipping information about my package.
A: It need some time to show the information in the internet and we will try our best to help you get your package in time.
Q: Minimum order
A: We have no minimum order and it is easier for you to try our product and service.
Q: Can I choose other shipping agents?
A: A: Yes, we can transfer your goods through the company you required.
Q: How to refund for missing and broken ones?
A: Before we shipped out, our QC department check the quality carefully. If any damaged items are caused by long term delivery, just contact us after receipt of your goods. Then we confirm it with our QC department and solve it for you.
Q: How to add some items?
A: If you already placed one order but want to add some items, please enter your order, check the details of your order, put the quantity of items you want to add then pay this new order. If you already paid, please email us, then we can help you.
Q: Who pays the handling charge?
A: The buyers are responsible for the handling charge. Handling charge=4%*Total amount
PayPal is suitable for the amount below 200 USD. For bulk order please contact our staff go with normal trade terms.
Q: Can you make the jewelry in harmless environmental material?
A: Yes, we can make the most jewelry in harmless environmental material, for example we can make the most jewelry in nickel, lead & cadmium free if you require before production. But the environmental and the not environmental jewelry are different prices, the prices we quote in our website are just the normal quality prices. So, if you have some environmental material requirements (e.g. nickel, lead, cadmium, AZO, PCP, etc.), pls kindly tell us your environmental standards. We will check with the jewelry factories if they can make the styles in your environmental standards and the relevant prices.
We will try our best to meet your request!