Lancejewelry.com is serious about privacy. How do we do this? Lance uses a secure server (128-bit SSL encryption) to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
What exactly does Ironclad Guarantee mean?
We operate a 'no-quibbles' guarantee, which means that if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days from date of delivery. We will issue a full refund for the price you paid for the item.
If the return is due to an error we have made we will gladly refund the delivery charges.
If the item is either faulty or damaged please contact our Returns team who will arrange for a replacement or refund .
Before returning goods, please contact us first to discuss the issues you are having ，We advise you Submit a support ticket to get help .
And here's all we ask… Returned items must be unaltered, in original packaging and must include the original invoice. It's that easy! Just remember to keep your invoices and store your items in their original packaging.
How we use information?
Our site uses an order form allowing you to request information, products and services. Contact information (email address, telephone number, address, etc.) is also used to get in touch with you when necessary. Credit card number do not offer to Lance. Lance can not accept credit card ,If you want use credit card ,We advise you use Paypal.
We may use your IP address to help diagnose problems with our server and to administer our web site. Your IP address may also be used to gather broad demographic information and to recognize customer traffic patterns and site usage. This information assists us in developing the design and layout of the site.
You may, from time to time, receive information from us about new features, new services and special offers we think you'll find valuable. If you'd like to opt out of receiving future email offers from Fire Mountain Gems and Beads, please log in to your account. You will see a number of options for maintaining your account. Select “Change how often you wish to receive email offers.” You’ll see your current selection and a number of options for changing the frequency of emails or opting out. We may share your mailing address with reputable businesses that can provide you with valuable, relevant offers and information. If you do not wish to have your name shared with these carefully screened businesses, please call customer service at 86-579-85503389.
This site may now, or in the future, contain links to other sites. Lance Jewelry is not responsible for the privacy practices or content of such sites.
Popups and Spam
Lance does not use any type of pop-up advertising on our web site. Our true feelings about this ugly advertising is that each of us should have the choice whether or not we want to view what is offered.
The only pop-up messages on our web site are for help desk related issues, and these only pop-up if you request them. When you visit Lance , you are free from aggressive advertising.
Lance recommends safe-surfing online. To protect your computer from adware and popups, we suggest that you visit this page and begin using a safe-surfing program that is right for you.